We guarantee your satisfaction with every item you purchase from Hobby Horse. Refunds or exchanges may be made for any reason within 10 days of receipt. Please use the form enclosed with your package for a return or exchange. Shipping charges are not refundable. Merchandise must be unworn and unaltered. Our guarantee policy allows you to choose whether or not an item is right for you, and also helps us operate efficiently, which keeps our costs lower to you.