About the Hobby Horse Guarantee powered by MendIt® 

Terms and Conditions

Introduction

At Hobby Horse, we take pride in the quality and durability of our products. The Hobby Horse Guarantee powered by MendIt® provides peace of mind by offering complimentary repair service for damage to your Hobby Horse clothing within 12 months of purchase. Your satisfaction and product longevity are our top priorities. 

Eligibility

To qualify for the Hobby Horse Guarantee, the following conditions must be met:

  1. The garment has a Hobby Horse label. 
  2. You purchased the item on the Hobby Horse website and have a Hobby Horse order number.
  3. The garment is associated with an order placed within the last 12 months. 
  4. The damage must occur within 12 months from the original purchase date.
  5. Stains and discoloration are not covered under this guarantee.
  6. The customer must complete a Repair Request form, allowing us to verify the purchase through Hobby Horse records.

Service Details

Under the Hobby Horse Guarantee, the following repair services are available:

  • Repair: If your Hobby Horse product sustains eligible damage (such as rips or tears) within 12 months of purchase, we will repair it at no cost.
  • Authorization Requirement: All repairs require prior authorization.
  • Shipping Cost: Shipping is covered by the guarantee. A prepaid shipping label will be sent to you once authorization is confirmed.
  • Each item under the guarantee is eligible for one repair order and one recycling order.

The following recycling services are available:

  • Recycling: When your item is ready for its next life, we will cover the cost of shipping to its next best destination, as determined by MendIt® in its sole discretion. MendIt® uses partners who do not ship items abroad for resale, but rather seek to reuse, upcycle, or downcycle the material in the most appropriate way given the condition of the garment. 
  • Shipping Cost: Shipping is covered by the guarantee. A prepaid shipping label will be sent to you once authorization is confirmed.
  • By participating in this program (upon requesting a shipping label), that item immediately and irrevocably becomes Property of MendIt® and will not be returned.

Exclusions

The following situations are not covered under the Hobby Horse Guarantee:

  • Customizable Garments (Unhemmed pants or DIY tops): Our repair guarantee is a quality guarantee, and is not meant for hemming customizable pants that intentionally arrive unhemmed, nor to sew DIY customizable tops that have open side seams. 
  • Stains: Discoloration or staining from food, dirt, or other substances.
  • Unauthorized Repairs: Items repaired by third parties or outside the MendIt® platform.

Hobby Horse Guarantee - Repair Service Process

To take advantage of the Hobby Horse Guarantee, follow these steps:

  1. Contact MendIt® Support: The customer must complete the repair request form located on Hobby Horse’s website. The customer will be required to submit details related to the issue and provide photos or video. MendIt® will provide repair authorization by verifying the request against Hobby Horse data.
  2. Receive Authorization: Once your request is reviewed, we will provide authorization and shipping instructions for your item.
  3. Ship Your Item: Ship the item to the designated repair facility using the pre-paid label that is sent to you via email. 
  4. Repair: Upon receiving the item, MendIt® will repair and return it to you at no additional cost.

Limits of Liability

The liability of the Hobby Horse Guarantee powered by MendIt® is limited to the repair and/or recycling of the item. We are not liable for incidental or consequential damages, including but not limited to delays, loss of use, or sentimental value.

Updates to the Hobby Horse Guarantee

MendIt® and Hobby Horse reserve the right to update or modify the terms of the Hobby Horse Guarantee powered by MendIt® at any time. Changes will be communicated via email and will apply to future orders.

Contact Information

For further questions regarding the Hobby Horse Guarantee powered by MendIt®, please reach out to our support team: