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Shipping Information

Orders shipped via ground delivery service in the continental United States generally take between 1 and 6 business days TRANSIT TIME (see colored map below.) Processing and packaging orders may add up to 4 days to total shipping time for ground delivery service. Events beyond our control such as weather delays may affect transit times. If time is critical, please consider expedited shipping services.

Next day and second day shipping internet orders placed before 11 am (California time), Monday through Friday, will be shipped the same day unless there is question or concern with your order.
If you require faster service, please call the Hobby Girls at 800-569-5885 and they can help get your order out as quickly as possible.

All orders are shipped via ground or expedited service. Saturday and Sunday should not be used to calculate the number of days for a delivery.

Rush rates apply to packages under 20 lbs. Heavier packages will be charged additional as applicable.

Shipping and Handling (to Continental U.S.)

Order Amount Ground
2-7 business days
2-Day
2 business days*
Overnight
1 business day*
From $0 to $199.99 $12.95 $27.95 $46.95
$200+ FREE $27.95 $46.95

* Add one business day if order is placed after 11AM Pacific time, Monday-Friday. Excludes holidays. (in stock items only)
* Alaska, Hawaii, and expedited service charges are additonal to regular shipping rates above.

Surcharges are added for oversized items which include hats, saddle blankets and other items indicated in the catalog or on our site. These surcharges are in addition to regular shipping rates and will still apply to orders that otherwise qualify for free shipping.

ESTIMATED DAYS IN TRANSIT

International Shipping Charges


Hobby Horse ships international orders via International Economy Service. This service typically takes between 2-5 business days, but the delivery time is not guaranteed. International shipping rates are charged as quoted when your order is placed.

Please Note: Recipient is responsible for all customs, duties and fees that may be attached by the postal service or carrier.

To find a store that carries Hobby Horse within your country, please visit our dealer locator. These dealers may have what you want in stock, and can often save you money by combining your special orders with other orders for reduced shipping costs.





Guarantee & Returns

Our guarantee policy allows you to choose whether or not an item is right for you, and also helps us operate efficiently, which keeps our costs lower to you.

Hobby Horse will accept returns for items purchased on the HobbyHorseInc.com store within 10 days from receipt for refund, exchange or store credit. Merchandise must be unworn and unaltered. Sale and discounted items can be exchanged for Hobby Horse credit or other items. If you need to process an exchange, please contact our customer service to assist you. Please note that shipping charges are non-refundable. All customers will be subject to a return label fee if used.

How To Return an Item

Click 'Request A Return' below to look up your order and receive a printable return label. Print out the pre-paid return label and affix it to the outside of your package. Drop your package off at any certified carrier drop-off location. No additional postage required. A $7.00 fee will be automatically deducted for the return shipping cost when you use our Return Label. This service is only available in the United States.